Orders. All sales are final. there are no refunds, exchanges or cancellations. When you receive your tickets, please keep them in a safe place as tickets cannot be replaced, reprinted or reissued. Downtown Tickets will not issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets, treat your tickets as cash.
Event Cancellations. If an event is postponed, such as a MLB rainout, tickets will be honored for the rescheduled date, we are not able to issue refunds or exchanges for events rescheduled by the venue. New tickets will not need to be issued. If an event is cancelled without a rescheduled date, you will receive a full refund for the amount that you paid for the tickets once the tickets are returned to our company. Please contact us prior to shipping any tickets back to our company for a return authorization number and mailing address. Authorization numbers will be issued up to 10 days past the cancelled event, requests for refunds after this time will be considered invalid. Any shipping and handling charges are not refundable.
Shipping. All ticket orders are shipped via FedEx to the billing address of your credit card via your chosen shipping method. Downtown Tickets reserves the right to adjust the shipping method you select during checkout to ensure a timely delivery and or to match the country of destination. FedEx deliveries require signature, if no one is present to receive the package FedEx will leave a "Door Tag" to instruct you to contact FedEx for pickup, redelivery and or indirect signature options. FedEx will attempt 3 deliveries and if not contacted return the package to Downtown Tickets. Returned packages will be subject to a $20 redelivery fee for US packages and a $40 redelivery fee for non-US Packages as Downtown Tickets is billed for the return shipping charges as well as the secondary shipping that will be made to you. Failure to accept and or be present to sign for your package voids Downtown Tickets’ Customer Protect Promise and is not ground for buyer order cancellation. Most orders received prior to 4pm EST are processed the same business day in which they are received. Orders placed after hours will be processed on the next business day. All in stock tickets will ship same day to buyers whereas orders received for tickets to an event where the venue has not printed the actual tickets will ship immediately upon arrival to our office thus the FedEx method selected via checkout should be viewed as a detailed description of the service type Downtown Tickets will utilize when shipping your tickets and not a direct indication of when your tickets will arrive. Please note sporting tickets purchased prior to the start of the season generally ship to buyers 15 days prior to the start of the season. NASCAR, Concerts, Playoff and Special Event Tickets will generally ship 10-30 days prior to the event date, this is due to the fact these venues do not print and ship their ticket packages until 30 days prior to the event or season. Keep in mind all orders are 100% guaranteed to be delivered in a timely fashion. See Our Customer Protect Promise.
Service Fees. Downtown Tickets Orders placed directly on www.downtowntickets.com have No Service Fees. Downtown Tickets at many times acts as a order processor for other brokers, in this circumstance your are liable for any and all service fees and shipping cost you agree to during checkout with any third party owned site. We encourage you to purchase directly here at www.downtowntickets.com to avoid service fees and qualify the many benefits of our Customer Protect Promise.
Order Confirmation Process. Orders are generally confirmed via receipt same business day, upon receipt confirmation for your is guaranteed by our Customer Protect Promise. Occasionally, the tickets you order may no longer be available at the time your order is received. If equivalent or better seat locations are available at the same price, and you have chosen to be automatically upgraded, we will fill your with the alternative seat locations. If you are automatically upgraded, your credit card will be charged at the time your order is received and you will be contacted for notification of your new seat locations. If you have not chosen to be automatically upgraded, a Downtown Tickets representative will contact you to discuss alternative seat locations, and your credit card will not be charged until we have received permission from you to fill your order with alternative seat locations.
Ticket Listings & Notes. Downtown Tickets guarantees all section and rows to be accurate within all ticket listings. Noted listed within the ticket listings, such as "Seats on the 50 yard line", "Team A’s Sideline", "Behind Team A’s Bench" is to be used as reference only and is not guaranteed to be an exact representation of the seating location, these are venue variables that are always subject to a change. Although every effort is made to ensure accuracy of these notes; venues, team layouts, NCAA Bowl and Tournament sidelines and bench locations are commonly adjusted to reflect school ticket demands and are always subject to change. When placing your order we would recommend you contact the venue, school, team, and reference the seating chart provided within the ticket listing to ensure the accuracy of the notes. Under no circumstance are we able to refund exchange or cancel a ticket order due to a venue layout change or change or team sidelines, such is common in NCAA Bowl Events.
Disputes. If there is any dispute about or involving the Site, by using the Site, you agree that the dispute will be governed by the laws of the State of Maryland without regard to its conflict of law provisions. You agree to personal jurisdiction by venue in the state and federal courts of the State of Maryland, City of Ocean City.