About DowntownTickets.com
What are your office hours and location?
How do you contact DowntownTickets.com?
How are you able to offer so many event tickets?
Buying Process
Are your prices negotiable?
Is there any hidden service fees associated with my order?
Does my order qualify for free FedEx Shipping?
What are the seat numbers?
Are these seats together and side-by-side?
Is my order guaranteed?
How do I pay for my tickets?
Can I place tickets on hold?
When will my order be processed and shipped?
Is DowntownTickets.com secure?
What happens if my order is cancelled, do I get a refund?
How can I get my tickets?
Can you ship to my country?
How do these prices differ then the "face value" of the ticket?
Can I trade or sell you my tickets?
What do you do with your unused inventory?
Can I view your terms and conditions?
Customer Service
Is my order guaranteed?
Where are my tickets?
Where can I track my order?
I can no longer attend the event I purchased tickets, can you help?
Can I cancel my order?
I made an error when placing my order, what should I do?
Secondary Ticket Market
What is a ticket broker?
Isn't it illegal to sell tickets for over face value?
Downtown Tickets Frequently Asked Questions
About DowntownTickets.com
What are your office hours and location?
DowntownTickets.com is located at 9748 Stephen Decatur Highway in the Stephen Decatur Business Park in Ocean City, Maryland. Our office is open from Monday thru Thursday 9a-6p, Friday 9a-5p, and Saturday 10a-1pm EST. Walk-up sales and ticket pickups are by appointment only.
How do you contact DowntownTickets.com?
DowntownTickets.com can be contacted anytime at sales@downtowntickets.com, emails are monitored daily from 8am thru 11pm EST. Toll free phone support is available during business hours at (800)388-0046. Business hours are Monday thru Thursday 9a-6p, Friday 9a-5p, and Saturday 10a-1pm EST.
How are you able to offer so many event tickets?
DowntownTickets.com utilizes industry specialized contacts to secure premium seats to events nationwide. These contacts include internal and externally screened and bonded season ticket holders, promoters and purchases made directly from our office to the venue. DowntownTickets.com does not buy or secure any of our inventory from the public, thus we are able to guarantee all tickets to be authentic and genuine.
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Buying Process
Are your prices negotiable?
No, DowntownTickets.com does not negotiate pricing. DowntownTickets.com offers a fair upfront pricing system with no service fees and bottom line pricing, no haggling needed.
Is there any hidden service fees associated with my order?
If your order is placed directly online at www.downtowntickets.com there are never any service fees on any orders, ever! DowntownTickets.com offers a fair upfront pricing system with no service fees and bottom line pricing to all customers.
Does my order qualify for free FedEx Shipping?
All orders totaling $50 and shipping to the US are eligible for our Free Standard FedEx Shipping offer. Standard Free FedEx Delivery 2-3 day business day delivery, please ensure your event date allows time for this delivery. For US orders FedEx Overnight delivery is $5 and is recommended for any events which occur in the next 5 business days. There is a $15 charge for Canadian delivers via FedEx International Priority. Orders under the total of $50 are shipped via US FedEx Standard 2-3 day delivery for $8 or FedEx International, for Canadian orders, at a rate of $23.
What are the seat numbers?
For the protection of our inventory and potential customers who will be sitting in these seats under no circumstance will seat numbers be disclosed prior to purchase. Your confirmation receipt will contain your seats numbers post-purchase. When purchased together all seats are side-by-side with one another unless specifically noted otherwise.
Are these seats together and side-by-side?
Yes, all seats purchased together are side by side with one another, without separation, unless noted specifically otherwise.
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Is my order guaranteed?
Yes, DowntownTickets.com guarantees all criteria including but not limited to: pricing, seating location, and event upon the processing of your credit card. Once your credit card is processed DowntownTickets.com industry unparalleled "Customer Promise Guarantee" is in place, promising you a timely delivery, accurate seating locations and authentic tickets leaving you absolutely no worries!
How do I pay for my tickets?
DowntownTickets.com accepts VISA, MasterCard, American Express and Discover. We do not accept cash, check, money order or equivalent. Paypal is only an acceptable means of payment for auction based payments; we do not accept Paypal for web and phone orders.
Can I place tickets on hold?
No, unfortunately due to the complexity of our buying and selling process we are not able to issue holds on tickets without payment in full.
When will my order be processed and shipped?
DowntownTickets.com processes all orders immediately upon receipt, orders placed after business hours are processed next business day. All in hand tickets will ship within 24 hours of processing unless you are notified otherwise. Your receipt will contain your FedEx tracking number and or future shipping date.
Is DowntownTickets.com secure?
Absolutely, your privacy is important to us. We employ sophisticated encryption technology to ensure the protection of your personal information and your records.
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What happens if my order is cancelled, do I get a refund?
When an event is cancelled or a contingent event is not played please contact our office within 10 business days. A DowntownTickets.com representative will assist you in returning the tickets to our office, once the tickets are received and cancellation confirmed a full refund of 100% of your purchase price will be refunded, Please note requests received after 10 business days of a cancelled event will be considered invalid. If an event has been postponed and rescheduled, your tickets are yours to use on the new date, no refunds would be issued, nor replacement tickets be issued.
How can I get my tickets?
DowntownTickets.com exclusively utilizes FedEx shipping for delivery. FedEx offers full online tracking, insurance on your package, and a timely delivery. Please note FedEx deliveries will require signature and will not deliver to PO Box addressed. For same day events electronic ticketing, venue will call or local pickup is generally available, please contact our office for instructions on same day event sales.
Can you ship to my country?
DowntownTickets.com ships to the United States and Canada, we do not ship to other countries. If your billing address and shipping address is not in the US or Canada we apologize that we cannot assist.
How do these prices differ then the "face value" of the ticket?
The listed price may differ from the face value printed on the ticket. Keep in mind, to decide on a sale price, one must consider the original cost of acquiring the tickets, which may include convenience fees, delivery charges, acquisition rights, overhead, commissions and many other factors.
When you buy tickets at DowntownTickets.com, you may be paying more than face value or you may be paying less. Ultimately, supply and demand dictate successful sale prices. In the case of popular events, with many potential buyers and few sellers, demand will drive prices up. On the other hand, tickets for an event with few buyers will often sell below face value.
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Can I trade or sell you my tickets?
No, to ensure the authenticity of our inventory DowntownTickets.com does not buy, sell, or trade tickets on the open market. All tickets sold thru DowntownTIckets.com are obtained directly from the Venue or through bonded, screened, and licensed ticket offices. This ensures when you buy a ticket from DowntownTickets.com the ticket is 100% authentic.
What do you do with your unused inventory?
DowntownTickets.com utilizes local ticket offices to ensure all tickets are utilized; many tickets are used internally, transferred on consignment to local ticket offices and sold onsite where allowed law by licensed ticketing professionals. Unsold tickets are often donated hours before the event to youth and military services as part DowntownTickets.com social responsibility before going unused.
Can I view your terms and conditions?
Click here for our full terms and conditions.
Customer Service
Is my order guaranteed?
Once an order is received it is immediately processed via one of our representatives. Upon verification of your order, ticket stock and credit card approval DowntownTickets.com will send you a receipt for your purchase. At this time your receipt will contain your FedEx Tracking Number and or shipping date and your order is 100% Guaranteed by our Customer Protect Promise and absolutely no effort is needed on your end.
Where are my tickets?
Once you have received your receipt for your purchase you can utilize the tracking number to track your order anytime at www.FedEx.com, FedEx will provide you with detailed tracking from our office to your front door. In the event there is no tracking number on your invoice please utilize the invoice notes for your shipping date. DowntownTickets.com will send you a tracking number on or before this noted date to notify you of your delivery status.
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Where can I track my order?
You can track your delivery anytime at www.FedEx.com, your tracking number can be found on your receipt confirming your order. In the event there is no tracking number on your invoice please utilize the invoice notes for your shipping date. DowntownTickets.com will send you a tracking number on or before this noted date to notify you of your delivery status.
I can no longer attend the event I purchased tickets, can you help?
DowntownTickets.com does not offer refunds, exchanges or cancellations once an order has been placed. We strongly suggest your event date and performance fit into your schedule before making a purchase, in the event your plans need to be adjusted, we would suggest you search "Sell Your Tickets" on any major search engine to find a marketplace to resell your tickets, DowntownTickets.com unfortunately cannot assist in this process as all sales are final.
Can I cancel my order?
DowntownTickets.com does not offer refunds, exchanges or cancellations due to our complex buying and selling process undertaken during order processing. We strongly suggest you confirm your order before "Finalizing" online as there are no exceptions to our all sales are final policy.
I made an error when placing my order, what should I do?
DowntownTickets.com does not offer refunds, exchanges or cancellations due to our complex buying and selling process undertaken during order processing. We strongly suggest you confirm your order before "Finalizing" online as there are no exceptions to our all sales are final policy. In the event you make a purchasing error we would suggest you search "Sell Your Tickets" on any major search engine to find a marketplace to resell your tickets, DowntownTickets.com unfortunately cannot assist in this process as all sales are final. DowntownTickets.com ensures ticket accuracy upon delivery but cannot be responsible for Buyers actions included but not limited to: Error, Assumption, Illness, Travel Plans, Remorse, etc.
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Secondary Ticket Market
What is a ticket broker?
A broker in the general sense means "One that acts as an agent for others, as in negotiating contracts, purchases, or sales in return for a fee or commission." In the world of tickets this definition also applies. A ticket broker purchases tickets from the primary ticket market and re-sells those tickets to customers for a fee. Ticket brokers operate out of offices, and use the internet and phone call centers to conduct their business. They are different from scalpers in that they offer a consumer a storefront to return to if there is any problem with their transaction. The majority of transactions that occur are via credit card over the phone/internet. Ticket brokers offer customer service; a direct contact for a customer's ticketing needs and offers a very valuable service to the community. Ticket brokers pay taxes and operate under the same business guidelines both local and state of any other business.
Isn't it illegal to sell tickets for over face value?
No. It does generally require a license and set of standards to follow. Many states indeed require cash bond for consumer protection to be held either privately or through an association. We are licensed to sell in 98% of the markets and will notify you if we cannot. All transactions that we handle meet all state and local provisions.